1 – We bill by the minute. Most agencies bill in 15- or 60-minute increments. Not us. Why should you get billed 15 minutes for a 6-minute phone call?
2 – We don’t have minimums. The fact that we bill by the minute also means we don’t have minimums. We’ll bill you the amount of time it takes us to complete a project. Period.
3 – You own your files. When we work on a project for you, if you want the native files, they’re yours. You paid for them.
4 – We don’t sign contracts. We don’t ask our clients to sign a contract. Why? Because if we don’t make you happy, or our work isn’t what you were expecting, we don’t want to “force” you to work with us due to a contract you’ve signed. That’s not good for anyone involved.
5 – We’ll work with your team & vendors. While we have a strong list of vendors/contractors we love to work with and who consistently give us great pricing, if you have vendors or independent contractors you love to work with, that’s fine with us! We’ll plug-in wherever we’re needed. And if you have a marketing team who wants to keep some of the work they love to do – no problem. Give us the stuff they hate doing! And finally, if you want to be billed directly by any vendors/contractors, we’re fine with that too. (Yep, we’re really easy to work with!)